Tickets section gives you a full overview of tickets which are still being opened and still being solved or which are unassigned and need to be given to a specific support professional.

The list of tickets can be filtered or you can use bulk actions such as merging specific tickets and changing their status / priority.

It's important to know if the customer was satisfied with the provided solution to his problem. Hence the Rated section is here to gather all tickets which were rated by the customers.

In case you need to quickly contact the customer about his issue, you can use the list of all ticket requesters to find the person.